A woman surnamed Huang was astonished after activating her new iPhone7 and finding 82 photos already in the phones album.在转录自己的新iPhone 7之后，一位姓黄的女士大吃一惊了，因为她找到手机Blogger中有82张陌生人的照片。Huang preordered the phone on Sept. 9 via Apples official website, and received the phone on the morning of Oct. 27.朱女士于9月9日通过苹果官网预计了这台手机，并于10月27日早间接到了手机。

After unpackaging and activating the phone, Huang discovered the photos, which included a number of selfies.但是在关上纸盒转录手机之后，朱女士却在手机中找到了这些照片，其中还包括一些自拍照。According to dates listed in the photo album, the photos were taken between Sept. 27 and Oct. 17.据手机中Blogger标示的时间表明，这些照片摄制的时间在9月27日到10月17日之间。Huang decided to contact Apples customer service. When she did, an employee promised that the company would send Huang a new phone.于是朱女士要求联系苹果的客服。

当她这样做到了之后，苹果一名员工允诺将不会给黄女士替换一台新机。However, the employee offered no explanation for why the photos were on Huangs - purportedly brand new - phone in the first place.但是这名员工并没首先向黄女士说明为什么她的手机--据信是全新的--不存在其他人的照片。

The next day, Apples customer service contacted Huang to arrange the phone exchange, but this time Huang refused. She demanded a reasonable explanation for the incident.第二天，苹果客服联系了黄女士决定换机事宜，但是这一次朱女士拒绝接受了。她拒绝对方就此次事件得出一个合理的说明。According to the service staff, the incident with Huangs phone, as well as several other similar incidents, were all caused by iCloud account leaks.据这名客服人员回应，朱女士的手机、以及其他几起类似于的事件都是由于iCloud账户泄漏造成的。

However, Huang claimed that she never used the backup function, and that her account couldnt have been hacked.但是朱女士声称自己未曾用于过备份功能，因此她的账户也不有可能被黑客攻击。The customer service department then explained that, based on Huangs description, the photos could have been left over from functional tests, as workers may have forgotten to delete them.苹果客服部门随后说明称之为，根据朱女士的叙述，这些照片有可能是测试手机性能的时候留下的，工人们有可能记得移除了这些照片。

Apple pledged to appropriately deal with Huangs appeal.苹果方面允诺将处置朱女士的表达意见。

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